Terms of payment of the MealPass service for users
MealPass is an application that allows its users to consume meals and drinks in all catering facilities – MealPass Partners, with a discount of up to 15% (” MealPass “).
These Terms of Payment of the MealPass Service for Users (“Conditions“) regulate the method of payment and use of financial resources to the MealPass account by the person making the payment to the MealPass account (“Payment executor“), who can be a user of the MealPass application (“User“) or any third-party legal or physical person who makes a payment to the user account within the MealPass system, and the company Veta savjetovanje doo, with its headquarters in Zagreb, Ožujska 1, registered in the court register of the Commercial Court in Zagreb under number 081126210, OIB: 46740102542 ( “Service provider“).
- General provisions
1.1. These Terms apply to every payment of the membership fee for the use of the MealPass service, i.e. a voucher to the account of the User of the MealPass service, and by using the MealPass service you confirm that you are familiar with these Terms and that you agree to them. Therefore, please read the Terms and Conditions carefully before making a payment to the MealPass user account.
1.2. All payments within the MealPass application are subject to the regulations of the Republic of Croatia. The service provider is not responsible for the legality or tax treatment of the top-up of funds to the MealPass account or the spending of funds in the MealPass network.
1.3. These Terms also represent a pre-contractual notice when the top-up of the value voucher is made by the consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity.
1.4. The provisions of the current Consumer Protection Act, Obligatory Relations Act, Electronic Communications Act, General Regulation on Data Protection and other regulations in force in the Republic of Croatia at the time the service is provided apply to the relationship between the Payer and the Service Provider.
1.5. Kada na MealPass aplikaciji plaćanje vrše pravne osobe, one se ne smatraju potrošačima, te se na njih ne odnose odredbe ovih Uvjeta koje reguliraju pravo na jednostrani raskid ugovora i o podnošenju pisanog prigovora potrošača. In that case, the relevant provisions of the Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.
- Method of payment for the MealPass service
2.1. Top-up with vouchers is possible 24 hours a day, 7 days a week.
2.2. Vrijednosni bon nadoplaćuje se u kunama (HRK). Izvršitelj uplate slobodno može odabrati iznos koji će nadoplatiti, ne postoji minimalan niti maksimalan iznos nadoplate.
2.3. Ako je Izvršitelj uplate poslodavac koji uplaćuje vrijednosne bonove na korisničke račune svojim radnicima, Poslodavac ne može podijeliti vrijednosne bonove na način da se jedan vrijednosni bon isplati na račune više Korisnika, odnosno Korisniku ne može biti isplaćen iznos koji je niži od iznosa pojedinog vrijednosnog bona.
2.4. Izvršitelj uplate može nadoplatiti vrijednosni bon za MealPass uslugu u MealPass aplikaciji putem kreditne ili debitne kartice, bankovne doznake ili opće uplatnice.
2.5. One-time payment by card is possible with all Maestro, Master, Visa, Diners and Discover cards that have the supported payment option in the online store, regardless of the issuing bank and regardless of whether it is a Croatian or foreign bank.
2.6. In case of payment by card, the User can use the paid amount immediately after confirming the transaction.
2.7. In the case of payment by bank transfer or general money order, the costs of payment and/or interbank transactions are not included in the price.
2.8. When paying by bank transfer or general payment order, the User’s account will be considered topped up after the transaction is visible on the Service Provider’s account. The process can take up to several days (most often the money is in the account on the second working day after the payment), depending on the bank.
2.9. When completing the order, the Payer is obliged to enter all the information requested from him. . It is possible to top up the value voucher with confirmation from the Payer that he has understood these Terms and the General Terms and Conditions of the Service Provider and that he accepts them.
2.10. During each top-up of a value voucher via debit or credit card, the Payer will be additionally charged the so-called top-up amount in the value of 2.5% of the value of the prepaid voucher (” Top-up amount “). The top-up amount serves to cover the Service Provider’s manipulative and administrative costs for processing the payment transaction, and is charged to the User each time the value voucher is topped up.
2.11. The service provider will, without delay, after the payment authorization has been carried out, send to the Payer a notification about the successfully completed transaction and the invoice for the completed transaction by e-mail.
2.12. By agreeing to these Terms and Conditions, the Payer agrees to receive voucher payment confirmations on the MealPass user account by email to the email address he/she provides as a contact when registering in the MealPass application.
- Contract duration and the right to unilateral termination
3.1. The contract between the User and the Service Provider for the use of the MealPass service is concluded for one year, and during this period the User can use the MealPass service in accordance with the General Terms and Conditions of the Service Provider.
3.2. The payer has the right to refund the amount paid if he sends the Service Provider a notice of unilateral termination within 14 days of the payment of that amount without stating the reason, if the User has not used the amount of the voucher to pay for the service in restaurants via the MealPass service within that period.
3.3. The Payer can exercise his right to unilateral termination by sending a written notification to the Service Provider’s email address kontakt@mealpass.hr, in which he will state his name and surname, address, phone number or e-mail address, transaction number and account number to which he wants the refund to be made.
3.4. The service provider is not obliged to bear the bank and administrative fees for the refund of the paid amount to the Paying Executor, and reserves the right to reduce the amount of the refund by the total amount of fees paid.
- Technical protection measures
4.1. The service provider provides technical measures to protect the user accounts of users of the MealPass service.
4.2. The user of the MealPass service is obliged to keep his username and password confidential and with due care, and will be held responsible for every use of the MealPass service and for every activity under the User’s user account until the moment of notification to the Service Provider about unauthorized access to the User’s user account in accordance with the General Terms of Business Service Provider, unless the Service Provider is responsible for providing unauthorized access to a third party.
4.3. The service provider enables the use of the MealPass application in the best possible way. This includes: monitoring the operation of the server, expansion of capacity according to the number of users, support for users and elimination of possible errors and problems in the operation of the system. The service provider cannot guarantee that the use of the MealPass application will not be interrupted or temporarily unavailable.
It is the User’s duty and obligation to use the MealPass application in accordance with positive regulations and general ethical principles. The Service Provider has the right to control the content of the MealPass application at any time in order to ensure compliance with these Terms, the General Terms and Conditions of the Service Provider and positive regulations.
- Inquiries and objections
5.1. All inquiries and complaints can be sent by the User and/or the Payer to the Service Provider at the registered office address specified in these Payment Terms, or at the email address kontakt@mealpass.hr.
5.2. The service provider will respond to a reasoned inquiry or objection from the User and/or the Paying Agent within 15 days of receiving the inquiry or objection from the User.
- Duration and modification of the Terms of Business
6.1. These Payment Terms shall enter into force on the date of their publication and shall remain in force until further notice, as long as the User uses the MealPass service.
6.2. The User and/or the Payer can at any time access the current version of these Payment Terms on the website of the Service Provider mealpass.hr. The Provider shall notify the Users of the MealPass service in writing of any more extensive changes to these Payment Terms at least 15 (fifteen) days before such amended version enters into force. If the User does not agree to the amended MealPass Payment Terms, he/she is obliged to stop using the MealPass service.
6.3. The General Terms and Conditions of the Service Provider, available on the website of the Service Provider, mealpass.hr , will be applied appropriately to cases that are not resolved or regulated by these Terms and Conditions.
- Applicable law and dispute resolution
7.1. The law of the Republic of Croatia is applicable to the contractual relationship between the Payer and the Service Provider resulting from the use of the MealPass service
7.2. All disputes that may arise from or are related to the contractual relationship between the Payer and the Service Provider, the Payer and the Service Provider will try to resolve amicably. If it is not possible to resolve the dispute amicably, it will be resolved before the competent court in Zagreb.
7.3. No waiver of action for breach of any provision of these Terms or the contractual relationship between the Payer and the Service Provider shall be considered a waiver of action for any other breach of any other provision of these Terms or the contractual relationship between the Payer and the Service Provider.
7.4. The provisions of these Terms are independent and separate from each other and in the event that any or any of the provisions of these Terms become or become invalid or unenforceable in whole or in part, this will not affect the validity or enforceability of any of the other provisions of these Payment Terms.
In Zagreb, 1. October 2021 year
