[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Header” _builder_version=”4.16″ background_image=”https:\/\/mealpass.hr\/wp-content\/uploads\/2020\/09\/2813011.jpg” parallax=”on” custom_margin=”|||” custom_padding=”|||” global_colors_info=”{}”][et_pb_fullwidth_header title=”FAQ” content_max_width=”650px” content_max_width_tablet=”480px” content_max_width_phone=”” content_max_width_last_edited=”on|tablet” _builder_version=”4.16″ title_font=”Abril Fatface||||||||” title_font_size=”70px” title_line_height=”1.2em” content_font=”||||||||” content_font_size=”16px” content_line_height=”2em” background_color=”rgba(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”right” background_color_gradient_stops=”rgba(255,255,255,0) 0%|#ffffff 60%” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”#ffffff” background_color_gradient_end_position=”60%” background_position=”center_left” custom_button_one=”on” button_one_text_size=”16px” button_one_text_color=”#ffffff” button_one_bg_color=”#a01f23″ button_one_border_width=”15px” button_one_border_color=”#a01f23″ button_one_border_radius=”4px” button_one_letter_spacing=”3px” button_one_font=”Cabin|700||on|||||” background_layout=”light” max_width_tablet=”100%” max_width_last_edited=”off|desktop” custom_padding=”100px||100px||true” custom_padding_tablet=”|||” custom_padding_phone=”2vw|0%|2vw||true” custom_padding_last_edited=”off|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” title_font_size_tablet=”50px” title_font_size_phone=”45px” title_font_size_last_edited=”on|desktop” box_shadow_style_button_one=”preset3″ box_shadow_vertical_button_one=”20px” box_shadow_blur_button_one=”40px” box_shadow_spread_button_one=”-7px” box_shadow_color_button_one=”rgba(255,109,74,0.5)” button_one_border_radius_hover=”4px” button_one_letter_spacing_hover=”3px” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”4px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”3px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service” _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ width=”88%” max_width=”1329px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||57px|||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”1. What is MealPass?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n
MealPass is a system that connects a network of renowned hospitality establishments with users\/customers. Customers use the MealPass application to find Partners in the network and to obtain discounts on consumption in the Partner’s restaurants.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”2. How can I become a Partner in the MealPass network?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n
You become a Partner by filling out the Entry Form on the mealpass.hr\/partners page and signing the Cooperation Agreement. Our employees will visit you and inspect your hospitality establishment to make it easier to decide to join the MealPass network.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”3. What are my obligations as a Partner?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n
The only obligation you have is towards the user of the MealPass application, and that is to give them a 14% discount on their consumption, when they identify themselves with the Animation from the MealPass application.<\/p>\n
MealPass does not take any commissions from Partners and there are no membership fees for the network.<\/p>\n
You will receive a sticker that you need to put on the entrance of the facility so that customers know that you receive MealPass.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”4. Who do I issue the invoice for consumption to?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n
You issue the invoice to the application user who wants it, whether it is a regular or R1 invoice. The user pays the bill directly to you by means of payment, like all other guests.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”5. How do we treat MealPass users when they come to the establishment?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n
<\/strong>MealPass users must have the same conditions as all other guests in the establishment. If a reservation is required before arrival, it also applies to MealPass users. If you want, you can provide them with a higher standard, e.g., a welcome drink, but that decision is up to you as a Partner. User satisfaction is entirely up to you as a Partner.<\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”6. Can we exclude ourselves from the MealPass network during busy times?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n MealPass must be available to all users for the entire working time, and you cannot selectively exclude yourself from the network during peak times.<\/p>\n <\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”7. What if I want to terminate the Agreement with MealPass?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n You can terminate the Agreement at any time with a notice period of one month. There are no penalties. After terminating the Agreement, you will not be able to return to the MealPass network for 2 years from the termination date.<\/p>\n <\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”8. What if a MealPass user causes damage to the facility?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n Like any other guest, a MealPass user must follow the rules of your establishment. MealPass is not responsible for MealPass users.<\/p>\n <\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”9. Can I give a MealPass user an additional discount or gift?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n The satisfaction of your guests, including MealPass users, is up to you as a Partner. If you want to offer more than usual to a MealPass user, you are free to do so.<\/p>\n <\/strong><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”1. What is MealPass? ” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” global_colors_info=”{}”]<\/p>\n An application that allows its users to consume food and drinks in all catering facilities – Mealpass Partners, with a discount of up to 14%.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”2. How can I become a member of the MealPass system?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n You can become a member of the MealPass system personally or through your employer. It is necessary to download the application and register and choose a monthly or annual subscription. After paying the subscription, your membership fee is active and you can use the application to get discounts in restaurants. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”3. Who can open an account on the MealPass application?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n An account can be opened by any adult and a company or trade for its employees and Legal Entity.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”4. How to use the MealPass application?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”5. Where can I see a list of locations that accept MealPass?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n You can see the list of locations in the application.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”6. Is MealPass tax-free when paid by the employer?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n The employer can make an annual payment to the employee on MealPass as a gift in kind.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”7. Can a company open a MealPass account?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\n Yes. A company can register with its email address and password.<\/p>\n Users who can use the company’s resources are added to the administrative interface.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”8. What should I do in case of misuse of my MealPass account?” _builder_version=”4.16″ _module_preset=”default” title_font_size=”13px” custom_margin=”-20px||||false|false” global_colors_info=”{}”]<\/p>\nUsers
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\n delivery<\/span>
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